Our goal is to provide quality services, also we know the importance to have a dedicated service.

If you need to cancel

If cancellation is necessary, please contact us as soon as possible. Your advanced notice will allow another client access to that appointment time.

• Cancellations must be notified at least 2 business days (48 hours) in advance.

• Please notify us during regular business hours.

• Cancellations with less than 48 hours' notice will incur a cancellation fee equivalent to 100% of the session cost.

• If you fail to arrive within 10 minutes of the scheduled appointment time, it will be considered a no-show, and cancellation fees will apply.

• After 2 consecutive cancellations or no-shows without valid cause, we reserve the right to suspend your services.

• To reschedule a session, the new date must be arranged within the next two weeks, subject to therapist availability.

Cancellations and Rescheduling

Session Retention

• At Neuronaut, session spots are limited to ensure personalised care. If a client needs to pause therapy, we guarantee the reservation of their spot for a maximum of four consecutive weeks.

• This period includes public holidays and scheduled closures, such as the Christmas holiday period.

Practical Example

A client informs us they wish to pause their sessions from 1 December to 15 January. As this exceeds the allowed four weeks (even including public holidays), their spot will be released from 1 January.

• If the client does not resume therapy within this period, their spot will be automatically released to another client on the waitlist.

Requirements for Retaining a Session Spot

• Clients must notify Neuronaut of their pause at least two weeks in advance.

• Reminders: Neuronaut will send a reminder at the start of the final week of the retention period to coordinate the resumption of sessions.

• If the client does not return to therapy after the retention period, their spot will be released, and future availability cannot be guaranteed.

Re-Entry After an Extended Pause

• Clients wishing to resume therapy after their spot has been released will be placed on the waitlist if there is no immediate availability.

• Previous schedules or therapists cannot be guaranteed.

Waitlist Management

• Released spots are allocated based on the order of registration on the waitlist.

• Families will be notified of available spots at least one week in advance to confirm their interest.

Special Exceptions

• In extraordinary cases, such as medical emergencies, Neuronaut will evaluate the situation on an individual basis to provide alternative solutions where possible.

Ethical Commitment and Transparency

• At Neuronaut, these policies are designed to ensure fair and equitable service for all families, enabling every child to maintain continuity in therapy while optimising available resources.

Questions or Concerns

If you have any questions or need further information, please contact us via our website or directly at the clinic.

To cancel or change an appointment

please call our team on 0399996734